Monthly Payments Available
  • Available on All Platinum Gap Insurance Policies
  • Spread The Cost Over Monthly Instalments
0113 460 78 00
Mon-Fri 9am-6pm, Sat 10am-2pm

For complaints regarding the sale of your policy, in the first instance please contact:

Motor Gap Ltd t/a Platinum Gap
Hawkstone House
Valley Road
Hebden Bridge

Tel: 0113 460 78 00


We will acknowledge Your complaint within 5 working days. We will advise you who is dealing with it and when we expect to respond. We aim to respond fully within 8 weeks. However, if we are unable to provide a final response within this period we will write to you before this time and advise why we have not been able to offer a final response and how long we expect Our investigations to take.

If you remain unhappy with our final response, or we have not managed to provide a final response within 8 weeks of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service for help and advice.

  • Phone: 0800 023 4567 or 0300 123 9123
  • Website:
  • Email:
  • Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

The European Union offers an Online Dispute Resolution Platform which may assist some customers with a complaint. You can access this platform at

Please make sure You always quote your policy number from the Schedule.

This complaints procedure does not affect your statutory rights.